FAQs
Please note that shipping costs may vary based on product. We charge a flat fee of $10 for domestic shipments, and international shipments will range depending on destination.
Please note that shipping costs may vary based on product. We charge a flat fee of $10 for domestic shipments, and international shipments will range depending on destination.
To track your order, visit our account log in page on Sociallywasted.com, after signing in, you’ll be able to review your order status. If you chose to checkout as a guest, you may contact us at info@sociallywasted.com to receive your current status. Domestic U.S. orders typically ship within 3-5 business days, and international orders within 5-7 business days.
To track your order, visit our account log in page on Sociallywasted.com, after signing in, you’ll be able to review your order status. If you chose to checkout as a guest, you may contact us at info@sociallywasted.com to receive your current status. Domestic U.S. orders typically ship within 3-5 business days, and international orders within 5-7 business days.
It may take 1-2 business days for your shipping status to be updated. If your tracking information does not appear 2 business days after shipping confirmation, please email info@sociallywasted.com with your order number in the subject line.
It may take 1-2 business days for your shipping status to be updated. If your tracking information does not appear 2 business days after shipping confirmation, please email info@sociallywasted.com with your order number in the subject line.
Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbor who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after the delivery has occurred, please contact info@sociallywasted.com with your order number in the subject line.
Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbor who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after the delivery has occurred, please contact info@sociallywasted.com with your order number in the subject line.
Socially Wasted is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to. We are not liable for the package after successful delivery. Misplaced packages are non-refundable. If you have further questions or an issue pertaining to a stolen delivery, please contact info@sociallywasted.com for assistance with your order number in the subject line.
Socially Wasted is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to. We are not liable for the package after successful delivery. Misplaced packages are non-refundable. If you have further questions or an issue pertaining to a stolen delivery, please contact info@sociallywasted.com for assistance with your order number in the subject line.
We unfortunately do not offer same day delivery.
We unfortunately do not offer same day delivery.
We unfortunately do not expedite orders under any circumstances.
We unfortunately do not expedite orders under any circumstances.
Online orders cannot be retrieved from any Socially Wasted store location.
Online orders cannot be retrieved from any Socially Wasted store location.
Domestic U.S. orders may be held at a UPS location for customer pickup. For assistance, please contact info@sociallywasted.com with your order number in the subject line.
Domestic U.S. orders may be held at a UPS location for customer pickup. For assistance, please contact info@sociallywasted.com with your order number in the subject line.
No. Pre-orders are made-to-order and cannot be canceled or modified once your order confirmation is received. They are final sale and non-returnable.
No. Pre-orders are made-to-order and cannot be canceled or modified once your order confirmation is received. They are final sale and non-returnable.
We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds are provided in the form of a Socially Wasted e-gift card, which exclude original shipping costs. Customers will be charged an $8 restocking fee.
We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds are provided in the form of a Socially Wasted e-gift card, which exclude original shipping costs. Customers will be charged an $8 restocking fee.
We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds are provided in the form of a Socially Wasted e-gift card, which exclude original shipping costs. Customers will be charged an $8 restocking fee.
We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds are provided in the form of a Socially Wasted e-gift card, which exclude original shipping costs. Customers will be charged an $8 restocking fee.
Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.
Refunds will be processed within approximately 7 to 10 business days days after we receive your returned items.
Non-Refundable/Final Sale:
Items marked as ‘Final Sale’ on product pages are non-refundable. This includes:
- Footwear collections
- Socially Wasted footwear product(s)
- Monday Program™ product(s)
- Hats
- Underwear
- Socks
- Swimwear
- Gloves
- Skincare, fragrances, and other wellness products
- Jewelry
- Perishables
- Lifestyle product(s) from the following brands: Houseplant, MEDICOM TOY
- Drawing Orders
Domestic U.S. Returns:
Please start by visiting the Socially Wasted Return Center.
You will then be prompted to select your item(s) for return, promptly generating a UPS return shipping label.
The customer will be granted an online gift card equal to the amount paid for the item(s) returned, minus an $8 restocking fee. The original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar locations.
Socially Wasted does not process exchanges.
Please note, all return to sender orders will be processed as a normal return and will follow our standard return policy.
International Returns:
To begin the process of returning your eligible international order, submitted through our shipping partner, Global-E, please click the link here.
You will then be prompted to enter your order number and email address associated with the order. Then, you may select your item(s) for return, promptly generating your international return shipping label.
For international returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus the label fee that is presented to you while initiating your return. The original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar locations.
Duties and/or customs paid upfront at checkout are considered non-refundable by Socially Wasted. Please reach out to your local customs agency in regards to a customs/duties refund.
In-Store Orders:
Return Policy
We offer a 14-day return window for eligible merchandise. Refunds are provided in the form of a Socially Wasted store credit voucher with proof of original receipt, and are non-transferrable to Socially Wasted.com. Store credit given after an in-store return must be redeemed in-store.
Please note: if we reasonably determine that a purchased product that might otherwise be eligible for return was ordered through the use of a robot or other automatic device or software, we reserve the right, in our sole and absolute discretion, to refuse any such return, to refuse to offer any refund, and/or to charge a restocking fee.
Please contact info@sociallywasted.com with any additional questions if not answered on this page.
Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.
Refunds will be processed within approximately 7 to 10 business days days after we receive your returned items.
Non-Refundable/Final Sale:
Items marked as ‘Final Sale’ on product pages are non-refundable. This includes:
- Footwear collections
- Socially Wasted footwear product(s)
- Monday Program™ product(s)
- Hats
- Underwear
- Socks
- Swimwear
- Gloves
- Skincare, fragrances, and other wellness products
- Jewelry
- Perishables
- Lifestyle product(s) from the following brands: Houseplant, MEDICOM TOY
- Drawing Orders
Domestic U.S. Returns:
Please start by visiting the Socially Wasted Return Center.
You will then be prompted to select your item(s) for return, promptly generating a UPS return shipping label.
The customer will be granted an online gift card equal to the amount paid for the item(s) returned, minus an $8 restocking fee. The original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar locations.
Socially Wasted does not process exchanges.
Please note, all return to sender orders will be processed as a normal return and will follow our standard return policy.
International Returns:
To begin the process of returning your eligible international order, submitted through our shipping partner, Global-E, please click the link here.
You will then be prompted to enter your order number and email address associated with the order. Then, you may select your item(s) for return, promptly generating your international return shipping label.
For international returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus the label fee that is presented to you while initiating your return. The original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar locations.
Duties and/or customs paid upfront at checkout are considered non-refundable by Socially Wasted. Please reach out to your local customs agency in regards to a customs/duties refund.
In-Store Orders:
Return Policy
We offer a 14-day return window for eligible merchandise. Refunds are provided in the form of a Socially Wasted store credit voucher with proof of original receipt, and are non-transferrable to Socially Wasted.com. Store credit given after an in-store return must be redeemed in-store.
Please note: if we reasonably determine that a purchased product that might otherwise be eligible for return was ordered through the use of a robot or other automatic device or software, we reserve the right, in our sole and absolute discretion, to refuse any such return, to refuse to offer any refund, and/or to charge a restocking fee.
Please contact info@sociallywasted.com with any additional questions if not answered on this page.
- VISA
- Mastercard
- AMEX
- Discover
- Apple Pay
- Shopify Pay
- PayPal
- Klarna
For all international orders, we currently only accept PayPal.
Why are international debit/credit cards not accepted?
For security reasons, we are unable to accept international debit or credit cards.
My account was charged, but I have not received an order confirmation email. Why is this happening?
If you attempt to submit an order with different shipping and billing addresses, our systems will revert you back to the checkout screen. At this time, you may receive a pre-authorization charge by your financial institution, that will later be rectified. Unless you receive an Order Confirmation screen after checkout or email, your order will not be accepted. The charge placed on your account may take 1-5 business days to be automatically refunded. Please contact your financial institution to learn more.
Why was my credit card charged multiple times?
This can occur when you refresh the page while checkout is being processed. Please contact info@sociallywasted.com or your financial institution if you do not see these duplicate charges removed after 5 business days.
I was charged sales tax on my order. Is this correct?
Due to business requirements, below is a list of taxable states:
Arizona
Arkansas
California
Colorado
Connecticut
District of Columbia
Florida
Georgia
Hawaii
Illinois
Indiana
Iowa
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Nebraska
Nevada
New Jersey
New Mexico
New York
North Carolina
Ohio
Oklahoma
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Please note, not all orders will be subject to sales tax and will only be applicable when required.
- VISA
- Mastercard
- AMEX
- Discover
- Apple Pay
- Shopify Pay
- PayPal
- Klarna
For all international orders, we currently only accept PayPal.
Why are international debit/credit cards not accepted?
For security reasons, we are unable to accept international debit or credit cards.
My account was charged, but I have not received an order confirmation email. Why is this happening?
If you attempt to submit an order with different shipping and billing addresses, our systems will revert you back to the checkout screen. At this time, you may receive a pre-authorization charge by your financial institution, that will later be rectified. Unless you receive an Order Confirmation screen after checkout or email, your order will not be accepted. The charge placed on your account may take 1-5 business days to be automatically refunded. Please contact your financial institution to learn more.
Why was my credit card charged multiple times?
This can occur when you refresh the page while checkout is being processed. Please contact info@sociallywasted.com or your financial institution if you do not see these duplicate charges removed after 5 business days.
I was charged sales tax on my order. Is this correct?
Due to business requirements, below is a list of taxable states:
Arizona
Arkansas
California
Colorado
Connecticut
District of Columbia
Florida
Georgia
Hawaii
Illinois
Indiana
Iowa
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Nebraska
Nevada
New Jersey
New Mexico
New York
North Carolina
Ohio
Oklahoma
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Please note, not all orders will be subject to sales tax and will only be applicable when required.
When will my order ship?
Domestic U.S. orders typically ship within 3-5 business days, and international orders within 5-7 business days. We always appreciate your patience.
I just placed my order. Can I cancel it?
Once an order is placed, unfortunately it cannot be canceled.
Can I cancel my pre-order?
No. Pre-orders are made-to-order and cannot be modified or canceled once placed. Pre-orders get sent to production as soon as confirmation is received, are final sale, and not eligible for refunds.
Can I add or remove products from my order?
Once an order is placed, the customer cannot modify or edit in any form.
Where do orders ship from?
Depending on availability, your item(s) may ship from:
- One of our private warehouse facilities
- One of our Socially Wasted Retail locations
Why can I only buy one style per product?
Based on item availability and exclusivity, we set restrictions preventing customers from purchasing multiples of an item to ensure other customers have the opportunity to purchase as well.
Can I pick-up my online order from a Socially Wasted store?
We do not offer in-store pickup for online orders.
What shipping methods do you offer?
Domestic U.S. orders are shipped standard ground by UPS or by various regional carriers based on delivery location. Most deliveries are estimated to arrive in 5-10 business days. In rare cases, delays can occur at the warehouse or carrier level that extend that timeframe.
I ordered multiple products, but received a tracking number that includes only some of the items. Where is the rest of my order?
Based on location of availability, your items may ship from separate locations, including various Socially Wasted Retail stores or our private warehouses. The remaining items will be fulfilled in our estimated time frame, depending on your order’s country destination.
I’m missing products from my order. What steps should I take to fix this?
- Please photograph the interior and exterior of your order
- Email info@sociallywasted with your order number in the subject line, and attach all photos along with your inquiry
- We will get back to you shortly with assistance. Please note, you have up to 10 days after an item is marked as delivered to report your missing product.
My order was damaged or I suspect items were stolen. What steps should I take to fix this?
- Please photograph the interior and exterior of your order
- Email info@sociallywasted with your order number in the subject line, and attach all photos along with your inquiry
- We will get back to you shortly with assistance. In some cases, a claim with the carrier may be filed if packages were tampered with. Please note, you have up to 10 days after an item is marked as delivered to report your damaged or missing package.
I placed two or more orders today. Can I combine them to save on shipping?
Unfortunately, we are unable to consolidate orders.
I’m buying a gift for someone. Am I able to send something to a different address than what’s listed as my billing address?
To protect our customers, we require that the billing address match the shipping address. We are unable to change the shipping address of a package in order to alter delivery after the order has been placed.
Can I place my order over the phone?
No, we do not accept phone orders called into our customer service line, or at any retail locations.
I accidentally entered the wrong address information at checkout, and now my package is being returned to the sender. How do I get my package resent to me?
Please email our team at info@sociallywasted for immediate assistance.
Why can I not add my size to cart?
If you are unable to select your correct size, it may have sold out. You can confirm this by refreshing the product page.
I had an item in my cart, but it sold out while I was entering my payment information. Can I still get this item?
Since our products are first-come-first-serve, we unfortunately can not fulfill orders that sell out during cart sessions. We do not have additional stock of any product that sells out.
I placed an order that was canceled the same day. Why did this happen?
There are many reasons why orders may be canceled. They include, but are not limited to:
- Billing and shipping addresses did not match
- Partial match on the credit card information added at checkout
- International
Where can I purchase Socially Wasted products?
Socially Wasted products are available at SociallyWasted.com, EU.SociallyWasted.com, or at any of our retail locations, found here.
My account was compromised and someone placed an order. What should I do?
Please contact us immediately at info@sociallywasted.
Payment:
I canceled my order but the charge is still showing up. Why is this happening?
It may take a few business days for the charge to be reversed on your account. Please contact your bank for any additional questions or assistance.
I paid using Klarna. How will I be charged?
Please visit Klarna.com for any additional information or questions on your Klarna payments.
When will my order ship?
Domestic U.S. orders typically ship within 3-5 business days, and international orders within 5-7 business days. We always appreciate your patience.
I just placed my order. Can I cancel it?
Once an order is placed, unfortunately it cannot be canceled.
Can I cancel my pre-order?
No. Pre-orders are made-to-order and cannot be modified or canceled once placed. Pre-orders get sent to production as soon as confirmation is received, are final sale, and not eligible for refunds.
Can I add or remove products from my order?
Once an order is placed, the customer cannot modify or edit in any form.
Where do orders ship from?
Depending on availability, your item(s) may ship from:
- One of our private warehouse facilities
- One of our Socially Wasted Retail locations
Why can I only buy one style per product?
Based on item availability and exclusivity, we set restrictions preventing customers from purchasing multiples of an item to ensure other customers have the opportunity to purchase as well.
Can I pick-up my online order from a Socially Wasted store?
We do not offer in-store pickup for online orders.
What shipping methods do you offer?
Domestic U.S. orders are shipped standard ground by UPS or by various regional carriers based on delivery location. Most deliveries are estimated to arrive in 5-10 business days. In rare cases, delays can occur at the warehouse or carrier level that extend that timeframe.
I ordered multiple products, but received a tracking number that includes only some of the items. Where is the rest of my order?
Based on location of availability, your items may ship from separate locations, including various Socially Wasted Retail stores or our private warehouses. The remaining items will be fulfilled in our estimated time frame, depending on your order’s country destination.
I’m missing products from my order. What steps should I take to fix this?
- Please photograph the interior and exterior of your order
- Email info@sociallywasted with your order number in the subject line, and attach all photos along with your inquiry
- We will get back to you shortly with assistance. Please note, you have up to 10 days after an item is marked as delivered to report your missing product.
My order was damaged or I suspect items were stolen. What steps should I take to fix this?
- Please photograph the interior and exterior of your order
- Email info@sociallywasted with your order number in the subject line, and attach all photos along with your inquiry
- We will get back to you shortly with assistance. In some cases, a claim with the carrier may be filed if packages were tampered with. Please note, you have up to 10 days after an item is marked as delivered to report your damaged or missing package.
I placed two or more orders today. Can I combine them to save on shipping?
Unfortunately, we are unable to consolidate orders.
I’m buying a gift for someone. Am I able to send something to a different address than what’s listed as my billing address?
To protect our customers, we require that the billing address match the shipping address. We are unable to change the shipping address of a package in order to alter delivery after the order has been placed.
Can I place my order over the phone?
No, we do not accept phone orders called into our customer service line, or at any retail locations.
I accidentally entered the wrong address information at checkout, and now my package is being returned to the sender. How do I get my package resent to me?
Please email our team at info@sociallywasted for immediate assistance.
Why can I not add my size to cart?
If you are unable to select your correct size, it may have sold out. You can confirm this by refreshing the product page.
I had an item in my cart, but it sold out while I was entering my payment information. Can I still get this item?
Since our products are first-come-first-serve, we unfortunately can not fulfill orders that sell out during cart sessions. We do not have additional stock of any product that sells out.
I placed an order that was canceled the same day. Why did this happen?
There are many reasons why orders may be canceled. They include, but are not limited to:
- Billing and shipping addresses did not match
- Partial match on the credit card information added at checkout
- International
Where can I purchase Socially Wasted products?
Socially Wasted products are available at SociallyWasted.com, EU.SociallyWasted.com, or at any of our retail locations, found here.
My account was compromised and someone placed an order. What should I do?
Please contact us immediately at info@sociallywasted.
Payment:
I canceled my order but the charge is still showing up. Why is this happening?
It may take a few business days for the charge to be reversed on your account. Please contact your bank for any additional questions or assistance.
I paid using Klarna. How will I be charged?
Please visit Klarna.com for any additional information or questions on your Klarna payments.
Still need assistance?
Use this section to direct your customers to your contact form to further assistance