Shipping policy

Shipping and Returns/Exchanges

Shipping. Once an order is placed it cannot be canceled. Once the order is received, you can send the item back by following the instructions here.

For domestic orders, please allow at least 3-5 business days for order processing and verification. For international orders, please allow at least 5-7 business days for order processing and verification.

To protect our customers, Socially Wasted is unable to change/intercept the shipping address of a package to alter its delivery, and Socially Wasted will only ship to the address provided at checkout, which must match the billing address. However, you can schedule a pick up at a UPS location or reschedule a delivery date via the UPS My Choice service.

Due to our Fraud Protection Policy, all online orders are required to have identical billing and shipping addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.

We are unable to combine shipping on multiple orders.

International

Socially Wasted offers DHL Express shipping for international orders. Customers will be prompted to use our shipping partner, Global-E, upon checkout. By doing so, the customer will have the ability to pre-pay their duties, import fees, and related charges up-front.

Should you wish to return your International order, please note that Socially Wasted does not offer reimbursement of the prepaid customs/duties upon return, since it is remitted to the local customs agency directly. The customer will have to contact the agency for further assistance in receiving such reimbursement.

To begin the return process of your International order, please click here.

Socially Wasted is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival. 

Lost or Stolen Package

As noted above, Socially Wasted is not responsible for any lost or stolen shipments. However, if your package does not arrive, please contact customerservice@Socially Wasted.com to initiate a UPS Claim.

Lost/Non-Issued Original Packaging Contents

Socially Wasted is not held responsible for any missing accessories within a footwear product which are to be provided by the original manufacturer, such as but not limited to: spare shoelaces, original tissue paper, hangtags, deubré, shoe trees/horns, etc. Socially Wasted is not responsible for issues relating to original footwear boxes delivered with slight and/or significant imperfections. We do not provide any form of reimbursement for this matter.